Appointment Cancellation and Rescheduling Policy
At YSH Metaphysics, we deeply value your time and ours. We understand that unforeseen circumstances can arise, but we kindly request your cooperation in adhering to our cancellation and rescheduling policy. This policy is designed to ensure the most efficient use of time and to provide the best possible service to all our clients.
Cancellation/Rescheduling Policy:
Notice Period: To reschedule or cancel your appointment without any charges, we kindly ask that you provide a minimum of 24 hours notice before your scheduled appointment time.
No-Shows: If you fail to attend your scheduled appointment without prior notice, it will be considered a "no-show," and the full appointment fee will be forfeited.
Late Arrivals: Please be punctual for your appointments. If you arrive late, your session may be shortened to accommodate other clients scheduled afterward.
Why This Policy?
We enforce this policy not only to honour your time and commitment but also to ensure that we can offer our services to as many clients as possible. Last-minute cancellations and no-shows not only impact you but also affect others seeking our guidance.
Exceptions:
We understand that emergencies and unforeseen situations can arise. If you encounter such a situation, please reach out to us, and we will consider the circumstances on a case-by-case basis.
Contact Us:
If you need to reschedule or cancel your appointment, please contact us as soon as possible at yshmetaphysics@gmail.com.
We appreciate your understanding and cooperation in making our sessions as valuable and efficient as possible.
Terms and Conditions
Welcome to YSH Metaphysics ("YSH," "we," "our," or "us"). We are pleased to offer healing and consultation services online to clients worldwide. By accessing and using our website and services, you agree to comply with the following terms and conditions ("Terms"). Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not proceed with using our services.
General Terms
a. Eligibility: You must be at least 18 years old to use our services. If you are under 18 years old and wish to engage in our services, you must have obtained consent from your parents or legal guardians. By accessing and using our website and services, you represent and warrant that you have obtained the necessary consent from your parents or legal guardians to enter into this agreement.
b. Services: YSH provides healing and consultation services to individuals online, via video conferencing, email, or other digital means and physically. The services provided by YSH are intended for holistic well-being and relaxation purposes. It is important to note that these services do not substitute professional medical or psychological treatment. Clients are advised to consult with appropriate healthcare professionals for any physical or mental health concerns.
c. Confidentiality: We respect your privacy and will treat all communication and personal information exchanged during the coaching process with the utmost confidentiality, in accordance with our Privacy Policy.
2. Online Services
a. Internet Connection: To access our online healing services, you are responsible for obtaining and maintaining the necessary internet connection and equipment. YSH is not responsible for any issues related to your internet connection or equipment.
b. Communication: All communication, including video sessions, emails, and other digital interactions, will be conducted using secure and confidential platforms. You agree to maintain the confidentiality and security of all communication and not to disclose any confidential information to third parties.
3. Payment and Fees
a. Payment: Fees for our healing and consultation services will be clearly stated on our website. You agree to pay the specified fees in advance before the commencement of the services. YSH reserves the right to modify or terminate services in case of non-payment.
b. Refunds: Refunds for unused sessions may be provided at the sole discretion of YSH, subject to our Refund Policy.
c. Currency: All fees and payments are in Singapore Dollars (SGD) unless otherwise specified.
4. Intellectual Property
a. All content and materials provided by YSH, including but not limited to videos, articles, worksheets, and resources, are protected by intellectual property rights and are the property of YSH. You agree not to reproduce, distribute, modify, or create derivative works from any of the materials without prior written consent from YSH.
5. Termination of Services
a. YSH reserves the right to terminate or suspend your access to our services at any time and for any reason, including but not limited to violation of these Terms or inappropriate behavior.
6. Limitation of Liability
a. YSH shall not be held liable for any direct or indirect consequences resulting from the use of Reiki or Sound Healing or consultation services. Clients assume full responsibility for their physical, emotional, and mental well-being. In case of dissatisfaction with the services, the client's sole remedy is to discontinue the sessions.
b. While Reiki and Sound Healing have shown positive effects for many individuals, results may vary. YSH does not guarantee specific outcomes, and clients are encouraged to approach the sessions with an open mind. Healing is a collaborative process, and YSH acts as a facilitator in the client's journey toward well-being.
7. Governing Law and Dispute Resolution
a. These Terms shall be governed by and construed in accordance with the laws of Singapore. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
b. In the event of any dispute or disagreement arising out of or in connection with these terms and conditions, both YSH and the client agree to first attempt to resolve the matter through mediation in accordance with the mediation rules of the Singapore Mediation Centre (SMC) or any other mutually agreed-upon mediation service in Singapore.
8. Amendments
a. YSH reserves the right to modify or update these Terms at any time without prior notice. By continuing to use our services after such modifications, you agree to be bound by the updated Terms.
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us at yshmetaphysics@gmail.com. Thank you for choosing YSH Metaphysics!
Date of last update: 31 May 2024
Privacy Policy
Your privacy is important to YSH Metaphysics (" YSH," "we," "our," or "us"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access and use our website and services. By accessing our website and using our services, you consent to the practices described in this Privacy Policy.
Collection of Personal Information
a. Personal Information: When you use our website or engage in our services, we may collect personal information that you voluntarily provide to us. This may include your name, email address, contact information, and any other information you choose to share with us.
b. Automatically Collected Information: We may also collect certain information automatically when you visit our website, such as your IP address, browser type, and device information. This information is collected using cookies and similar technologies to enhance your user experience.
c. Consent for Children: Our services are available to individuals under the age of 18 with parental or guardian consent. If you are under the age of 18, please obtain the consent of your parents or legal guardians before using our services or providing any personal information to us.
2. Use of Personal Information
a. Providing Services: We use your personal information to deliver the services you have requested. This includes scheduling and conducting sessions, communicating with you, and providing support.
b. Communication: We may use your contact information to send you administrative emails, updates, and information related to our services.
c. Improving Services: We may analyze usage data to understand how our website and services are used, identify areas for improvement, and enhance the overall user experience.
d. Marketing: With your explicit consent, we may use your email address to send promotional materials or marketing communications. You may opt out of receiving such communications at any time.
3. Disclosure of Personal Information
a. Service Providers: We may share your personal information with third-party service providers who assist us in providing our services. These service providers are contractually obligated to protect your personal information and use it solely for the purposes specified by YSH.
b. Legal Obligations: We may disclose your personal information if required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property, or that of others.
4. Data Security
a. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
b. Please ensure that you keep your account login credentials confidential and avoid sharing them with others to maintain the security of your personal information.
5. Third-Party Links
a. Our website may contain links to third-party websites or services. This Privacy Policy applies solely to information collected by YSH and does not cover the practices of these third-party websites or services. We encourage you to review the privacy policies of any third-party websites before providing any personal information.
6. Your Privacy Choices
a. You may review, update, or request the deletion of your personal information by contacting us at yshmetaphysics@gmail.com.
b. You may opt out of receiving marketing communications from us by following the instructions provided in those communications or by contacting us directly.
7. Amendments
a. YSH reserves the right to modify or update this Privacy Policy at any time without prior notice. We will indicate the "Last Updated" date at the beginning of this Privacy Policy.
By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us at yshmetaphysics@gmail.com. Thank you for choosing YSH Metaphysics!
Date of last update: 31 May 2024
Refund Policy
At YSH Metaphysics, we strive to provide exceptional services to our clients. Your satisfaction and success are our top priorities. However, we understand that circumstances may arise where you may require a refund for our services. This Refund Policy outlines the conditions under which you may be eligible for a refund.
Refund Eligibility
a. Cancellation by the Client: If you decide to cancel your sessions before any services have been provided, you may be eligible for a refund of the fees paid for the unused sessions. The refund amount will be calculated based on the number of unused sessions.
b. Unsatisfactory Services: If you believe that the services provided by YSH did not meet your expectations or were not as described, you may request a refund. We will carefully review your request and consider issuing a refund based on the circumstances.
2. Refund Request Procedure
a. To request a refund, you must contact YSH via email at yshmetaphysics@gmail.com within 14 days from the date of the first session.
b. In your refund request, please provide the following details:
Your full name
Date of purchase
Reason for the refund request
Proof of payment
3. Refund Decisions
a. YSH will review your refund request and make a decision within 14 days of receiving the request and all necessary information.
b. We reserve the right to refuse a refund request if we find evidence of misuse of our services or a violation of our Terms and Conditions.
4. Refund Disbursement
a. If your refund request is approved, the refund amount will be disbursed to the original payment method used for the purchase.
b. Please note that processing times for refunds may vary depending on the payment provider and may take up to 14 business days.
5. Non-Refundable Services
a. If you have used any of the sessions or accessed any materials provided by YSH, you will not be eligible for a refund for those used services.
b. Additionally, any third-party fees or charges related to the payment process (e.g., transaction fees) are non-refundable.
6. Amendments
a. YSH reserves the right to modify or update this Refund Policy at any time without prior notice. By continuing to use our services after such modifications, you agree to be bound by the updated Refund Policy.
By using our website and services, you acknowledge that you have read, understood, and agreed to this Refund Policy. If you have any questions or concerns, please contact us at yshmetaphysics@gmail.com. Thank you for choosing YSH Metaphysics!
Date of last update: 31 May 2024